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Frequently Asked Questions

General

  1. How Do I Reset My Password?
  2. How do I get invoices for my payments?
  3. How do I change my password?
  4. How do I change my username?

Subscriptions

  1. What does a subscription give me?
  2. I paid for a subscription. How do I watch videos?
  3. How do I upgrade / downgrade my subscription?
  4. How do I change my billing information?
  5. How do I cancel my subscription?

General

If you have forgotten your password, or are having problems logging-in, please go to the password retrieval page to create a new one. 

You can view and print your invoices from your account at any time.  Sign into your account on our website and go to the "My Invoices" area. Click on the "Print Invoice" button that will show up beside each order you've made. This will bring your invoice up in a printable view so you can see it and print it from there. If there is an invoice missing please contact Support and we will sort it out immediately.

 First log into your account and then click on "My Account" at the top of the page. When you see your account info click the "Change" button next to the password field.

 First log into your account and then click on "My Account" at the top of the page. When you see your account info click the "Change" button next to the username field.

Subscriptions

 A subscription will give you online access to our Tutorial-Video library. This is through N.E.D.web.  You can also stream our tutorials through N.E.D.i, our application for the iPhone and iPod Touch. A subscription will also give you 15-25% off our HD Downloads. See our plans for subscription options: http://www.macprovideo.com/plans/

To access your subscription, log in your account in our Web Player and choose the application you want to learn and the tutorial you want to view.

If you wish to upgrade/downgrade your subscription, please contact Support.

You can change your billing information from the "My Subscription" area on our website. If you have paid using your PayPal account, you will need to update the credit card in your PayPal account.

You may cancel your subscription at any time with no penalty or extra fee on our unsubscribe page

What is AskVideo?

AskVideo is an online education community for both Windows and Mac users, training on the world's leading creative software and applications. Our course library includes videos on Adobe CS, Logic Pro, Final Cut Studio, InDesign and more.
© 2014 AskVideo
a division of NonLinear Educating Inc.

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